Yes, all appliances sold in our store are 100% authentic and officially authorized by the brands. They come with a manufacturer’s warranty and support nationwide after-sales service. Some products also qualify for extended warranty options offered by our store.

Once your order is successfully placed and paid, we typically ship within 24 hours (excluding holidays). For large appliances like refrigerators and washing machines, you can choose a preferred delivery time at checkout. Our logistics team will confirm the delivery schedule with you by phone.

According to national regulations, we offer a 7-day return or exchange policy for products with non-human-caused quality issues (some special products may be excluded). If the item arrives damaged or doesn’t work properly, please take photos and contact our customer service immediately. We will handle the issue as quickly as possible.